The TS Web Services components generate several log files that can be useful for troubleshooting. They are located in the Apache_Tomcat\logs folder in your Trillium software installation path.
You can change the log level for Tomcat log files. Setting the log level to DEBUG provides the most thorough logging.
To change the log level
In your Apache Tomcat directory, navigate to:
In the log4j.properties file, change:
log4j.rootCategory=INFO, CONSOLE, LOGFILE
log4j.rootCategory=ERROR, CONSOLE, LOGFILE
log4j.rootCategory=FATAL, CONSOLE, LOGFILE
Trillium recommends changing the level to ERROR, which will disable TRACE, DEBUG, INFO, and WARNINGS messages. You must restart Tomcat after changing og4j.properties.
You can also change the log level for additional Tomcat logs. In the Apache Tomcat directory, ...\conf\logging.properties, set the LEVEL to either FINE/INFO, ERROR, or FATAL (minimal logging level).