Refreshing the connection time for the Master Batch process ensures the process re-establishes a connection with CRM after a set number of hours to avoid timing out. By default, the connection re-establishes after 8 hours. You can increase or decrease this time as needed.
To refresh Master Batch process connection time
On the machine from which you deployed Trillium Quality for Dynamics, launch the Deployment Manager from the Start menu (Trillium Software > Trillium Quality for Dynamics n.n.n. Right-click Deployment Manager and select Run as administrator). The Deployment Manager window opens.
Click the Utilities tab. Click Save to save your settings if prompted.
Click Edit Configuration. The Edit Configuration window opens.
Click the MasterBatch tab.
Update the value in the Refresh Connection (hours) field as needed. The default value is 8 hours.
Click Apply Changes to Master Batch.
Click Save to Server and Publish All.