Unless otherwise contractually agreed, these definitions are in effect:
Mainstream support: Full assistance to diagnose issues and create fixes or workarounds for issues, documentation updates. Agreed enhancements will be considered for a future release. Mainstream support of the oldest supported version will continue until one month after a new version is released. Refer to the table below for details and dates.
Extended support: Diagnosis of issues will be performed but new fixes will not be generated. If an issue already has a fix available, it will be provided. Other support work may be chargeable – this will be determined on a case-by-case basis. Extended support continues for three months after the end of mainstream support.
| GA | Version | Release Date | Mainstream Support End Date | Extended Support End Date |
|---|---|---|---|---|
| GA-2 | 12.20 | October 14th, 2021 | May 4th, 2023 | Q3 2023 |
| GA-1 | 12.30 | July 27th, 2022 | Q4 2023 | Q1 2024 |
| GA | 12.40 | April 4th, 2023 | Q1 2024 | Q2 2024 |
| GA+1 | 12.50 | Q3 2023 | Q3 2024 | Q4 2024 |