We support interoperability with a set of third-party products. When the third-party products are newly released or are moved from mainstream to extended support or end-of-life, you will likely need to upgrade the Automate and/or the third-party product in order to retain Full Support for your Automate product.
Automate Studio System Requirements:
The Automate support level for a Automate product version is moved from Full Support to Limited Support when it works with:
- A Microsoft product version for which Microsoft has ended mainstream support, and/or:
- An SAP product version for which SAP has ended extended support. Please see the table below.
- Any other third-party product version (such as Google Chrome) reaches the end of its support period or is end-of-life.
Microsoft product version
| In mainstream support | Full support for Automate product version |
| In extended support or is end-of-life | Limited support for Automate product version |
SAP product version
| In mainstream or extended support | Full support for Automate product version |
| Is end-of-life | Limited support for Automate product version |
Automate product version can transition from Full Support to Limited Support for two reasons: the Automate Product Lifecycle Policy may apply, or the support offered for a third-party product used with Studio may change (per the table above). Here are several examples, using specific Automate product versions:
Automate does not provide customer support for any new third-party product like Microsoft Windows, Windows Server, SQL server products, Office or SAP product releases that are in our system requirements with the older supported versions of Evolve, Studio Manager or Studio.
Studio
Studio is used with the following third-party products:
- Microsoft Windows operating system
- Microsoft .NET Framework
- Microsoft Excel
- Microsoft Internet Explorer
- SAP GUI
Automate Studio system requirements include the third-party product versions we support with each version of Studio. The Automate Product Life Cycle Policy describes the benefits of Full Support and of Limited Support. For your reference, here are the Microsoft and SAP product life cycle policies.
Evolve and Studio Manager
Evolve and Studio manager are used with the following third-party products:
- Microsoft Windows operating system
- Microsoft .NET Framework
- Microsoft Excel
- Microsoft Internet Information Services (IIS)
- Microsoft SQL
- Browsers
- Microsoft Internet Explorer or Edge
- Mozilla Firefox
- Google Chrome
- SAP GUI
- 20.3 and later
- 20.2
- 20.1
- 20.0
These versions include the third-party product versions we support with each version of Evolve.
Automate Studio Manager System Requirements
- 20.3 and later
- 20.2
- 20.1
- 20.0
These versions include the third-party product versions we support with each version of Studio Manager.
Summary
As a best practice, Automate recommends upgrading your Automate product version whenever you move to newer Microsoft and/or SAP product versions. This will enable you to continue receiving Full Support for Automate products. You can refer to Automate products' system requirements to see the Microsoft and SAP products that are supported with your Automate product version.
The Automate Upgrade Guides provide resources and guidance for successful upgrades: