Up to March 2025 - engageone_rapidcx - Latest

EngageOne™ RapidCX Release Notes

Product type
Software
Portfolio
Engage
Product family
EngageOne™ software
Product
EngageOne™ software > EngageOne™ RapidCX
Version
Latest
ft:locale
en-US
Product name
EngageOne™ RapidCX
ft:title
EngageOne™ RapidCX Release Notes
Copyright
2026
First publish date
2023
ft:lastEdition
2026-08-12
ft:lastPublication
2026-08-12T15:21:05.818000
L1_Product_Gateway
Engage
L2_Product_Segment
Customer Engagement Solutions
L3_Product_Brand
Precisely EngageOne
L4_Investment_Segment
Customer Engagement Solutions
L5_Product_Group
CES - Growth
L6_Product_Name
EngageOne RapidCX

Release Update - Mar 25th 2025

Fixes

  • Fixed a PDF composition issue where incorrect text was placed on a page that should have been blank.

Release Update - Mar 18th 2025

New + Improved

  • The Job Details screen now displays additional information for jobs that have composition failures, archive failures, job approval rejections or electronic delivery failures.
  • A new job status, called "Remediated", can be shown against jobs shown in the Jobs List screen. This status indicates that a child job has reconciled the failed documents in parent jobs.

Fixes

  • Fixed an issue where users had problems editing a Communication Template that was created before the background image feature was implemented.
  • Fixed an issue where sorting options were not available for the search results on the Approvals screen.

Release Update - Mar 10th 2025

New + Improved

  • A new Archive resource scope option is now available when you create resources. If you choose an archive resource-scoped image as the background in the Template Designer for a PDF communication, it will appear in the archived document and during preview and proofing. However, the document that the customer receives will not include the image.

Fixes

  • Federated users now have their first and last names accurately imported and displayed on the RapidCX user interface.

Release Update - Mar 4th 2025

New + Improved

  • It is now possible to add a background image to a page in a PDF Communication Template using the Page Properties tab.
  • API updates for timestamp formats: any search endpoint that accepts timestamps as search criteria or results now accepts and returns ISO 8601 timestamps.
  • The Print Index file format can have JSON embedded as specified in the layout. If the Complex Data Definition "Printed Plastic Card" contains a value, the constructed JSON object is included in the Print Index file.

Fixes

  • Fixed a PDF Designer error that caused layout properties to be missing when editing an existing template.
  • Fixed an issue with Manage Proofing for Communication Templates; if the user clicked the Revisions button and then returned to CT versions, the Governance Status was missing and the Change Status button disappeared.

Release Update - Feb 25th 2025

New + Improved

  • Production Operations/Job Tracking - The Job Approval step now shows Documents Pending Approval counts for a selected job.
  • Production Operations/Job Tracking - The Electronic Delivery step now shows SMS delivery statistics for a selected job.

Release Update - Feb 18th 2025

New + Improved

  • It is now possible to add an image to a template by searching for an image as a resource, as well as by URL or uploading.

Release Update - Feb 4th 2025

Fixes

  • Fixed a batch processing issue that resulted in documents being created more than once.
  • Fixed an error when sorting by the Created By column in the Governance workflow search results.
  • Fixed errors when selecting the Communication Template Resource or the View Rapid Object link on the Governance Feedback page.

Release Update - Jan 29th 2025

New + Improved

  • The MICR Encoding font has been added to the list of available fonts when using the PDF Editor.

Fixes

  • Fixed an error that occurred when navigating to a Communication Template Resource by clicking its name. Now it correctly returns to Communication Template Resources Revisions.

Release Update - Jan 22nd 2025

Fixes

  • Fixed the number of search results presented on the Rapid Communications Dashboard so that more than 25 results are displayed.
  • Fixed the deletion of blocks that follow a Communication Resource in a template design.
  • Fixed inconsistent feature access rights.

Release Update - Jan 13th 2025

New + Improved

  • The AWS parameter store is now used for custom logos. This means that if a custom logo is not found, a broken logo icon with the correct alt text is displayed.
  • When the print composition is started for a job, the job tracking status will now indicate that this step is in progress.