Precisely is pleased to offer our customers and users the opportunity to participate in the improvement and development of Precisely products. We believe that our customers are the best source of information on how we can consistently improve the usability of the products we offer. We have created a Customer Experience Improvement Program (the “EIP”) in order to collect information about how our users and customers use our products, problems they may encounter while using the products, and features and functions most often used by our customers. This allows us to provide thoughtful, continuous improvement to ensure that we offer our customers the best user experience available.
- Participation. Your participation in the EIP is voluntary. You may elect to not participate in EIP upon installation of the product, and at any time thereafter. If you choose at any time to end your participation in the EIP, you can go to the options, settings, or help menu for your product and change your settings to end your participation. If you received our products under a beta or evaluation license, your participation in the EIP is automatic. If you choose not to participate in the EIP, you may cease use of your beta or evaluation product to end your participation.
- Collected Data. We will collect general information about: (i) our products (such as version number, serial number (if applicable), the type of license purchased, and whether or not your product was purchased with a maintenance agreement; (ii) the computer on which our products are installed (such as machine name, manufacturer, model, clock speed, processors, amount of memory, operating system, hard drive model/capacity, screen resolution); (iii) product experiences (such as start-up/shutdown/crash details, time spent in various parts of the products, which menu options/commands are used and their frequency); and (iv) the general location/geography of the computer. The EIP will not collect information specific to you as the user, such as your name, address, or telephone number.
- Collecting Data. The EIP will only collect the general information about the computer on which our products are installed, and the products themselves. This may include tools, MBX, plugins, and add-ins (“Add-Ins”). The EIP will only collect data from Add-Ins that are created or provided by us. The data is collected through web-enabled functionality within the products. The EIP will not collect data related to other software, applications, files or information that may reside on the computer, including Add-Ins created by you or third parties that you may elect to install on your computer.
- Use of Data. We will only use the data collected through the EIP for internal purposes like the improvement of our products or services. We may share this data with our partners and providers, but this data will not be able to be used to identify you. Participation in the EIP will not result in additional marketing emails, surveys, or other communications.
- Access to Data. Since there will not be information to connect you as an individual to the data collected through the EIP, unfortunately we are not able to provide any participant with the ability to review or remove data once collected by the EIP.
- Location of Data. This data may be collected, stored, and accessed by us within the United States or any geography in which we or any of our affiliates or partners operate.
- Further Information. If you have any questions regarding your participation in the EIP, please contact us at: http://support.precisely.com., or at: Precisely, 2 Blue Hill Plaza, #1563, Pearl River, NY 10965.