Refreshing the connection time for the Master Batch process ensures the process re-establishes a connection with CRM after a set number of hours to avoid timing out. By default, the connection re-establishes after 8 hours. You can increase or decrease this time as needed.
To refresh Master Batch process connection time
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On the machine from which you deployed Trillium Quality for Dynamics, launch the Deployment Manager from the Start menu (Trillium Software > Trillium Quality for Dynamics n.n.n. Right-click Deployment Manager and select Run as administrator). The Deployment Manager window opens.
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Click the Utilities tab. Click Save to save your settings if prompted.
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Click Edit Configuration. The Edit Configuration window opens.
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Click the MasterBatch tab.
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Update the value in the Refresh Connection (hours) field as needed. The default value is 8 hours.
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Click Apply Changes to Master Batch.
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Click Save to Server and Publish All.