Log Files - trillium_quality - 17.1

The TS Web Services components generate several log files that can be useful for troubleshooting. They are located in the apache-tomcat\logs folder in your Trillium Software installation path.

For TS Web Services with TSI, you can change the level of SOAP messages written to the TSI Web log (TrilliumTSI) using TSI Web Server Administration, as described in TSI Web Server Logging Level

You can also change the log level for Tomcat log files. Setting the log level to DEBUG provides the most thorough logging.

To change the log level

1. In your Apache Tomcat directory, navigate to:

   ...\webapps\TrilliumSOAP\WEB-INF\classes 

2. In the log4j.properties file, change:

log4j.rootCategory=INFO, CONSOLE, LOGFILE

to

log4j.rootCategory=ERROR, CONSOLE, LOGFILE

or

log4j.rootCategory=FATAL, CONSOLE, LOGFILE

Trillium recommends changing the level to ERROR, which will disable TRACE, DEBUG, INFO, and WARNINGS messages. You must restart Tomcat after changing log4j.properties.

You can also change the log level for additional Tomcat logs. In the Apache Tomcat directory, ...\conf\logging.properties, set the LEVEL to either FINE/INFO, ERROR, or FATAL (minimal logging level).

In addition, the Web Service Manager can generate a log file to help you diagnose issues that arise during server configuration and request testing.

To create a Web Service Manager log file

1. Select Edit > Options. The Options window opens.

2. Select On.

3. Browse to select a file location and enter a file name.

4. Click OK.