The Initial and the Upgrade Add-On use the same installation procedure. They are loaded via the transaction /nSAINT (SAP Add-On Installation Tool).
To install the Trillium for SAP Add-On
Log into the SAP system, client 000 (zero-zero-zero), as a user that has the SAP_ALL profile.
Invoke the SAP Add-On Installation tool by runningtransaction /nSAINT.
On the Add-On Installation Tool menu, selectInstallation Package > Load Package > From frontend. The Select CAR/SAR Archive dialog box opens.
Browse to [CDDRIVE:]\Trillium Software\TSQuality\17\ CRMxxx\IN85nXXX.SAR (or UP85nXXX.SAR if upgrading) where:
[CDDRIVE:]
xxx is the version of the CRM system
n is the number assigned against the CRM version, for example 6 is assigned against CRM600
XXX is the SAP Basis version
Click Open.
The Decompress Tool screen opens. Click Decompress.
On the Add-On selection screen, select the TRILLIUM add-on from the selection box.
From the Environment menu select Add-on Manager for EBP/CRM.
On the CRM Add-On Manager screen, click Continue.
On the next screen, select the Trillium Add-on Package, then click Continue.
To lock CRM online users while the package is applied, click Confirm and then click Continue.
To confirm that users have been notified of the logoff, click Confirm then click Continue.
Ensure that all messages are processed. click Execute; on the next window click Back and then click Continue.
A confirmation of import is requested. Click the check mark button to begin importing the Add-On.
A message reports that the Add-on will be imported. Information messages will display; click the check mark button to continue.
To regenerate runtime objects, click Execute and then Continue.
Restart CRM inbound queues, click Confirm, then click Continue.
Unlock CRM online users, click Confirm and then click Continue.
On the CRM Add-On Manager screen, click Continue.
On the next screen, click Complete to finish the installation.
The Installed Add-Ons window opens. Click Cancel to return to the SAP menu.