All pertinent information (listings, dumps, maintenance level, SVC number, etc.) should be available for easy reference when calling Precisely Support. For error conditions producing the WER999A message, the system dump and/or MFX SNAP dump will prove helpful to an MFX analyst.
For other conditions cited with an “A” class message (e.g., WER039A INSUFFICIENT VIRTUAL STORAGE), additional diagnostic information may be required – a diagnostic SNAP dump can be produced by passing the DEBUG PARM in the $ORTPARM DD statement or (for a JCL sort) in the // EXEC statement. When using DEBUG, supply a SPYSET or SYSUDUMP DD statement to define an appropriate SYSOUT data set for the dump. If the problem occurs in an application using the OUTFIL OUTPUT feature, add the following DD statements in addition to the DEBUG PARM:
//STDERR DD SYSOUT=*
//STDOUT DD SYSOUT=*
To get an accurate screen display of the maintenance level and SVC number, you must determine whether the operating system found SYNCSORT in the link list concatenation or found it in a STEPLIB concatenation. For link listed modules issue the command TSO SYNCLEVL from an ISPF session active on the system where the problem occurred. Otherwise, use the command TSO CALL ‘your.steplib(SYNCLEVL)’ substituting the library name that caused the problem.