Event rules are used to generate alerts for tracking and remediation. The rules are applied to events to determine if an alert should be raised. Event rules can be configured to customize alert content.
The topic "ServiceNow Events, Alerts and Event Rules" of the Syncsort™ Capacity Management User Guide provides details on how the ServiceNow Events, Alerts, and Event Rules interacts with Syncsort™ Capacity Management. This release includes a default set of Event Rules which can be customized to fit your company's needs.