The purpose of this section is to provide troubleshooting guidelines to help resolve common issues encountered in configuring and using Syncsort™ Capacity Management. It also defines the information that Precisely needs to resolve the issue as quickly and efficiently as possible if a support call is required.
It is worth stressing at the outset that any call logged with Precisely Support would benefit from the provision of the following information at the outset:
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Syncsort™ Capacity Management Version Number and Patch level of System with problem. This is available from the Support page of the Syncsort™ Capacity Management front-end.
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Database details, available from Data Management. Right-click on the required Capacity Database and select Properties from the pop-up menu.
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Database Name
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Database Version and Revision Number
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Name of your client, where part of a multi-client installation. This helps relate calls together where appropriate.
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Core Table Diagnostics, whenever possible.
The section is broken down by problem. To proceed, locate the heading that best describes your current situation.