Start Up Errors - syncsort_capacity_management - Latest

Syncsort™ Capacity Management Guide

Product type
Software
Portfolio
Integrate
Product family
Syncsort™ Software
Product
Syncsort™ Capacity Management
Version
Latest
Language
English
Product name
Syncsort™ Capacity Management
Title
Syncsort™ Capacity Management Guide
Copyright
2024
First publish date
1985
Last edition
2024-08-06
Last publish date
2024-08-06T15:42:28.602035

Common errors that prevent Control Center from starting are added to the Control Center log file rather than the s_ControlCenterEvent table. They are of the format: ‘Critical error initialising Control Center [<Error Message>]’.

These include errors from SQL Server errors as well as specific Control Center errors.

Specific errors that Control Center can generate are listed below:

Error Message

Details

Any actions to take before sending us the data required

Database <CapacityDatabase> on <ServerName> version <DBVer­sion> - ControlCenter requires <ControlCenterVersion>

Control Center is expecting a different database version than the one in the Capacity Database.

Ensure that the Control Center and Capacity Database have the same version.

HKLM\SOFTWARE\Metron\Shared

is missing from the registry

The registry settings are incomplete

Reinstall Control Center

HKLM\SOFTWARE\Metron\Con­trolCenter is missing from the registry

The registry settings are incomplete

Reinstall Control Center

ControlCenter\AthCCWorkArea directory is missing from the registry

OR

AthCCWorkArea directory is missing from the registry

The path to the work area is not defined correctly in the registry

Reinstall Control Center

DatabaseServer and DatabaseName must be specified in the registry

OR

ControlCenter\DatabaseID value is missing from the registry

OR

DatabaseID or DatabaseServer and DatabaseName missing from the registry

The Database details are defined incorrectly in the registry.

Reinstall Control Center entering the Database details correctly.