Supported Definitions - syncsort_capacity_management - 12 - 12.50

Syncsort Capacity Management Support Lifecycle

Product type
Software
Portfolio
Integrate
Product family
Syncsort
Product
Syncsort Capacity Management
Version
12.50
Language
English
Product name
Syncsort Capacity Management
Title
Syncsort Capacity Management Support Lifecycle
Topic type
How Do I
Copyright
2023
First publish date
1985
ft:lastEdition
2023-11-22
ft:lastPublication
2023-11-22T06:16:00.319701

Unless otherwise contractually agreed, these definitions are in effect:

Mainstream support: Full assistance to diagnose issues and create fixes or workarounds for issues, documentation updates. Agreed enhancements will be considered for a future release. Mainstream support of the oldest supported version will continue until one month after a new version is released. Refer to the table below for details and dates.

Extended support: Diagnosis of issues will be performed but new fixes will not be generated. If an issue already has a fix available, it will be provided. Other support work may be chargeable – this will be determined on a case-by-case basis. Extended support continues for three months after the end of mainstream support.

GA Version Release Date Mainstream Support End Date Extended Support End Date
GA-2 12.30 July 2022 December 2023 Q2 2024
GA-1 12.40 April 2023 Q2 2024 Q4 2024
GA 12.50 November 2023 Q4 2024 Q2 2025
GA+1 12.60 Q2 2024 Q2 2025 Q4 2025
Note: Support is until the end of the quarter unless otherwise specified above.
Note: All future dates are anticipated.