If you run into an issue, Precisely Technical Support can help guide you to a solution. When you contact Precisely Technical Support, please provide the following information:
- A description of the task you were performing
- The level or version of your operating system
- The patch level or service pack
- The log file located in your install directory at: SpectrumDirectory/server/logs/spectrum-server.log
Contact information for Technical Support can be found at:
Note: If you purchased Spectrum Technology Platform through a third-party partner, please contact the partner for technical support.