Troubleshooting Fusion - EnterWorks - Fusion - Match_and_Merge - Precisely_EnterWorks - 3.1

Application ID Not Found

Refresh your Fusion browser window.

If that doesn't work, refresh your EnterWorks New UI browser window, then refresh your Fusion window.

If you are still having the difficulty, try re-logging into Fusion:

1. Close your Fusion browser tab.
2. Make sure you are still logged into the EnterWorks New UI.
3. Duplicate your EnterWorks New UI tab.
4. In the new tab, go to the URL:

   http://<localhost>/server/

5. Log into Fusion.

Credentials or token is invalid or expired

Refresh your Fusion browser window.

If that doesn't work, refresh your EnterWorks New UI browser window, then refresh your Fusion window.

If you are still having the difficulty, try re-logging into Fusion:

1. Close your Fusion browser tab.
2. Make sure you are still logged into the EnterWorks New UI.
3. Duplicate your EnterWorks New UI tab.
4. In the new tab, go to the URL:

   http://<localhost>/server/

5. Log into Fusion.

Error Message: Application error: undefined

Refresh your Fusion browser window.

An attempt to connect to a data source generates the following error: HTTP Status 401 - Client <client> does not have proper permission.

If this error occurs, check that your data source is configured properly. See Data Source Management.

Fusion is not providing the API key

Examine the Fusion API key and check to make sure the value/flag is correct. The Infolink API key is case sensitive.

Fusion is not appearing in the dropdown home page widget selector

Make sure the Infolink widget .js file is in the folder:

<drive>:\Enterworks\enable2020\www\widgets

The Infolink URL is not working

Try modifying the URL by adding the port or the ui folder as the last folder in the URL. For example, for:

http://<hostname>/server/setup.jsp

try:

• http://<hostname>/server/ui/setup.jsp

• http://<hostname>:8090/server/setup.jsp

• http://<hostname>:8090/server/ui/setup.jsp