Installation and Upgrade Troubleshooting - Precisely_EnterWorks - EnterWorks - 11.0

Services are not starting correctly after installation

If the default system password is not set to the default value when Install-Part1.ps1 is run to create the EnterworksInstall.properties configuration file, Install-Part1.ps1 creates the file UpdateEnterworksDBForSystemUser.sql. The file contains SQL commands to change the system password. These SQL commands must be run before Install-Part1.ps1 is run. If it is not, services will not start correctly.

To recover:

1. Stop EnterWorks Services on All Servers.
2. Open UpdateEnterworksDBForSystemUser.sql in an editor.
3. Run the first Use and Update commands against the EPIM database.
4. Run the second Use and Update commands against the EPX database.
5. Start EnterWorks Services on All Servers.

After an upgrade has been installed, users cannot log in.

If the following services are from different EnterWorks build versions, users cannot log in:

• enable-web-server-service.exe

• enable-api-go-service.exe

To determine which build version these services are, run the following command. The -v option will cause the services to display their build versions.

        
          <install-drive>:\EnterWorks\enable2020\services\bin\<service-name>.exe -v
      

Services framework build not updated after install or upgrade

After installing or upgrading, if the Services.build version is not updated in the Workflow > Configuration repository, redeploy the PIM web services. PIM (Product Information Management) web services ensure that consistent and accurate product information is available. For details on deploying PIM web services, refer to the Deploy PIM WEB Services.