Setting an Environment Variable for the MapInfo Pro Log File - MapInfo_Pro - 2023

MapInfo Pro Help
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2023
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MapInfo Pro
Title
MapInfo Pro Help
First publish date
1985
Last updated
2023-09-12
Published on
2023-09-12T16:39:16.995549

You may be asked to set an environment variable to generate a minidump file that has more information in it. This helps your Customer Support representative determine why MapInfo Pro closes unexpectedly and how to fix the issue.

To include more details in the minidump file by setting the MI_FULLDUMP environment variable:

  1. On the Start menu, click Control Panel, and type Advanced System Settings in the search box. Click Advanced System Settings in the results to open the System Properties dialog box.
  2. Select the Advanced tab and then click Environment Variables to open the Environment Variable dialog box.
  3. In the User variables group, click New to open the New User Variable dialog box.
  4. Set the following:
    • In the Variable name field, type MI_FULLDUMP.
    • In the Variable value field, type the value 1.
  5. Click OK to close the dialog boxes and save the new variable.

If MapInfo Pro is running, then stop and restart it now to apply the new system variable. The minidump file could be large; a typical size would be between 500 MB and 1 GB. You may need to compress the file (using a compression tool, such as WinZIP) before sending it to your Technical Support associate, or you may need to make it available for download.