When MapInfo Pro closes unexpectedly, it generates a binary log file that is referred to as a minidump file. Your Technical Support associate uses this file to investigate and fix the issue that caused the unexpected closure. Depending on what occurred, you may not need to provide sample data or access to your data.
MapInfo Pro saves the minidump file in the Windows %temp% folder under a subfolder called MIPRO. The %temp% folder is set by default to:
C:\Users\<username>\AppData\Local\TempTo browse directly to this folder location:
- On the Start menu, click Run to open the Run dialog box.
- In the Open text box, type %temp%/MIPRO.
The minidump file has a date and time stamp in its name in the format yyyy_mm_dd_hh_mn_ss.dmp. Where:
- yyyy - year
- mm - month
- dd - day
- hh - hour
- mn - minute
- ss: seconds
When reporting an issue to a Technical Support associate, send this file with your report. Depending on what the issue is, this file will speed up the response time to your issue.