Please have the following information ready when contacting us for assistance:
- Serial Number. You must have a registered serial number to receive Technical Support. To locate your serial number, click on PRO tab, and click Licensing to display the Manage Your Licenses page.
- Your name and organization. The person calling must be the contact person listed on the support agreement.
- Version of the product you are calling about. To locate your MapInfo Pro version, click on PRO tab, and click About.
- The operating system name and version.
- A brief explanation of the problem. Some details that can be helpful in this context are:
- Error messages
- Context in which the problem occurs
- Consistency - is the problem reoccurring or occurring erratically?