To use Technical Support, you must register your product. This can be done very easily during installation or anytime during normal business hours by contacting Customer Service directly.
Full technical support for MapBasic is provided for the currently shipping version plus the two previous versions.
Technical Support Contact Information
Extended support options are available at each of our technical support centers in the Americas, Europe/Middle East/Africa, and Asia-Pacific regions. To contact the office nearest you, refer to the Contact Support section on our website:
Before You Call
Please have the following information ready when contacting us for assistance.
- Serial Number. You must have a registered serial number to receive Technical Support.
- Your name and organization. The person calling must be the contact person listed on the support agreement.
- Version of the product you are calling about.
- The operating system name and version.
- A brief explanation of the problem. Some details that can be helpful in this context are:
- Error messages
- Context in which the problem occurs
- Consistency - is the problem reoccurring or occurring erratically?
Expected Response Time
Most issues can be resolved during your initial call. If this is not possible, Technical Support will issue a response before the end of the business day. A representative will provide a status each business day until the issue is resolved.
Support requests submitted by e-mail or through the online tracking system are handled using the same guidelines as telephone support requests; however, there is an unavoidable delay of up to several hours for message transmission and recognition.