Support will need a detailed description of the issue, as well as the following:
Any pattern configurations associated with the problem.
Any log messages that are available.
Both can be exported as follows:
Load either the Patterns List View (refer to the section “Accessing the Patterns”) or the Logs List View (refer to the chapter “Log Messages”).
Right-click on a list header, such as Message or Pattern Name.
Click the CSV option under Export.
Download the exported CSV.