Application Services - ironstream_for_servicenow_service_mp - 1.0

Ironstream for ServiceNow® Service Mapping for IBM i Guide

Product type
Software
Portfolio
Integrate
Product family
Ironstream
Product
Ironstream > Ironstream for ServiceNow® Service Mapping
Version
1.0
Language
English
Product name
Ironstream for ServiceNow Service Mapping for IBM i
Title
Ironstream for ServiceNow® Service Mapping for IBM i Guide
Copyright
2021
First publish date
2007
ft:lastEdition
2023-08-23
ft:lastPublication
2023-08-23T16:22:42.216801

The Application Services are required by the app to add the CIs to Services. Follow the instructions to understand how Ironstream IBM i Service Mapping uses Application Services:

  • Services need to be created manually.

  • Services created by ServiceNow Discovery Tool cannot be used with this app.

  • CIs that are manually added to the service will be removed when mapping job is run.

  • Only CIs matching the patterns associated with services will be added.

  • Other Services can be linked to the newly mapped service. Refer to the ServiceNow documentation

on how to “Link Application Services”.

  • Links from the mapped service to other services will be removed when the mapping job is run. For instructions on how to create the Services, refer to the chapter “Creating Services”.

Note: The process of creating a service can vary between various versions of ServiceNow. The screenshots used in this document were created using Orlando.