Creating Services - ironstream_for_servicenow_service_mp - 1.0

Ironstream for ServiceNow® Service Mapping for IBM i Guide

Product type
Software
Portfolio
Integrate
Product family
Ironstream
Product
Ironstream > Ironstream for ServiceNow® Service Mapping
Version
1.0
Language
English
Product name
Ironstream for ServiceNow Service Mapping for IBM i
Title
Ironstream for ServiceNow® Service Mapping for IBM i Guide
Copyright
2021
First publish date
2007
ft:lastEdition
2023-08-23
ft:lastPublication
2023-08-23T16:22:42.216801

The Ironstream Service Mapping app maps the CIs, created by Ironstream Discovery, to Application Services. However, it does not create those services themselves, only Application Services created manually can be used. It cannot use any services created by the ServiceNow built-in discovery tool.

To create a new service, perform the following steps:

  1. In ServiceNow, search for Application Service.

  2. Select the Configuration > Application Service option.

  3. Click the New button.

For a ServiceNow instance that looks like the below screenshot, perform the following steps:

  1. Provide a service name.

  2. Select the Manually created option.

Graphical user interface, text, application, email Description automatically generated

  1. Use the CI Type search field to select IBM i LPAR.

The Application Service requires an initial IBM i LPAR as an entry point. You do not need to add all the LPARs required for this Service as entry points. Any LPARs that matches the patterns associated with this Service will be added to the Service when the Scheduled Job is run. Any LPARs that do not match the patterns will be removed. Therefore, this Service only requires one LPAR to complete its creation.

  1. Use the CI Name search field to select an IBM i LPAR as an entry point.

  2. Click Add after both the fields are completed.

  3. Click the Save button in upper right corner.

For a ServiceNow instance that looks like the below screenshot, perform the following steps:

  1. Provide a service name.

  2. Click Next in the upper right corner to move to the Populate the Application Service section.

  3. Click Choose a Method.

  1. For the Service Population Method, select Manual.

  2. For the Class, select IBM i LPAR.

The Application Service requires an initial IBM i LPAR as an entry point. You do not need to add all the LPARs required for this service as entry points. LPARs that match the patterns associated with this service will be added to the service when the Scheduled Job is run. Any LPARs that do not match the patterns will be removed. Therefore, this service only requires a LPAR to complete its creation.

  1. Use the CI search field to select an IBM i LPAR as an entry point.

  2. When complete, click Save at the bottom of the page.

  3. Click Next in the upper right corner to move to Preview the Service section.

  4. Click Done to create the Application Service.

The service is now ready to be associated with the patterns.