If there is an issue that cannot be resolved, then support can help.
To do this, a detailed description of the issue would be useful, as well as the following:
Any pattern configurations associated with the problem
Any log messages that are available
Both can be exported and sent to support and will help them in their diagnostics of the issue:
Load either the Patterns List View (Chapter 5) or the Logs List View (Chapter 6).
Right-click on a list header, such as Message or Pattern Name.
Click the CSV option under Export.
Download the exported CSV.
Contacting support:
Within ServiceNow, search for Ironstream Support.
Select the Ironstream Mainframe Service Mapping > Ironstream Support option.
Sign in and raise a new ticket with support.