Creating Services - ironstream_for_servicenow_service_mp - 1.0

Ironstream for ServiceNow® Service Mapping for IBM Z® Guide

Product type
Software
Portfolio
Integrate
Product family
Ironstream
Product
Ironstream > Ironstream for ServiceNow® Service Mapping
Version
1.0
Language
English
Product name
Ironstream for ServiceNow Service Mapping for IBM Z
Title
Ironstream for ServiceNow® Service Mapping for IBM Z® Guide
Copyright
2021
First publish date
2007
ft:lastEdition
2023-08-23
ft:lastPublication
2023-08-23T16:22:42.216801

For the Ironstream Service Mapping app to map the CIs created by Ironstream to a service, an Application Service needs to be created so CIs can be mapped to it. Application Services need to be created manually; services created by the ServiceNow built-in discovery tool cannot currently be used by this app.

Note: The process of creating a service can vary between versions of ServiceNow, the Ironstream Service Mapping app was created for the Orlando Release. All screenshots were created be using Orlando and depending on your ServiceNow Instance setup, what you see may be different to what are presented in the screenshots.

To create a new service:

  1. Within ServiceNow, search for Application Service.

  2. Select the Configuration > Application Service option.

  3. Click the New button.

For a ServiceNow instance that looks like this screenshot:

  • Provide a service name.

  • Select the Manually created option.

  • Use the CI Type search field to select IBM Mainframe LPAR.

The Application Services requires an initial IBM Mainframe LPAR as an entry point, you do not need to add all the LPARs required for this Service as entry points. Any LPARs that matches the patterns associated with this Service will be added to the Service when the Scheduled Job is ran. Any LPARs that don’t match the patterns will be removed. Therefore, this Service only requires one LPAR to complete its creation.

  • Use the CI Name search field to select an IBM Mainframe LPAR as an entry point.

  • Click Add after both fields are completed.

  • Click the Save button in upper right corner create the Application Service.

For a ServiceNow instance that looks like this screenshot:

  • Provide a service name.

  • Click Next in the upper right corner to move to the Populate the Application Service section.

  • Click Choose a Method.

  • For the Service Population Method, select Manual.

  • For the Class, select IBM Mainframe LPAR.

The Application Services requires an initial IBM Mainframe LPAR as an entry point. You do not need to add all the LPARs required for this service as entry points. Any LPARs that match the patterns associated with this service will be added to the service when the Scheduled Job is run. Any LPARs that don’t match the patterns will be removed also.

Therefore, this service only requires a LPAR to complete its creation.

  • Use the CI search field to select an IBM Mainframe LPAR as an entry point.

  • When complete, click Save at the bottom of the page.

  • Click Next in the upper right corner to move to Preview the Service section.

  • Click Done to create the Application Service.

This service is now ready for patterns to be associated with it.