Contacting Support - ironstream_for_servicenow_service_mp - 1.0

Ironstream for ServiceNow® Service Mapping for IBM Z® Guide

Product type
Software
Portfolio
Integrate
Product family
Ironstream
Product
Ironstream > Ironstream for ServiceNow® Service Mapping
Version
1.0
Language
English
Product name
Ironstream for ServiceNow Service Mapping for IBM Z
Title
Ironstream for ServiceNow® Service Mapping for IBM Z® Guide
Copyright
2021
First publish date
2007
ft:lastEdition
2023-08-23
ft:lastPublication
2023-08-23T16:22:42.216801

If there is an issue that cannot be resolved, then support can help.

To do this, a detailed description of the issue would be useful, as well as the following:

  • Any pattern configurations associated with the problem

  • Any log messages that are available

Both can be exported and sent to support and will help them in their diagnostics of the issue:

  • Load either the Patterns List View (Chapter 5) or the Logs List View (Chapter 6).

  • Right-click on a list header, such as Message or Pattern Name.

  • Click the CSV option under Export.

  • Download the exported CSV.

Contacting support:

  1. Within ServiceNow, search for Ironstream Support.

  2. Select the Ironstream Mainframe Service Mapping > Ironstream Support option.

  3. Sign in and raise a new ticket with support.