You report false positive address matches and obtain a new security key in the same manner for both DPV and LACSLink. You must provide the false positive report file to Precisely to obtain a replacement security key.
To report a false positive address match and obtain a new security key:
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Go to Precisely Support.
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Log into the site, by entering your user ID and password.
Note: If you do not know your user ID and password for the support Website, select the Need Your User ID or Password link. Enter your email address as instructed. Precisely will email the user ID and password if your email address exactly matches the email in the Precisely customer database. -
Click My Products from the column on the left of the Precisely Support site. A screen appears with a listing of all of your Precisely software products.
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Click the appropriate product name. A screen appears with the platforms available for the product.
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Select View Details from the right-most column. A screen appears with detailed information for the platform.
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Select Download DPV or Download LACSLink in the Database section. A window appears asking you for specific information.
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Enter your old license key and attach your false-positive file by clicking the Browse button.
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When prompted, save the file that contains the new security key to your machine.
You can now use the new security key located in the file you downloaded from the Precisely Support site when prompted by your application.
If you need assistance, open a Support case at Customer Support. Have your false-positive file ready to provide to the Precisely representative.