Troubleshooting - Data360_Analyze - 3.14

Data360 Analyze Desktop Installation
Product type
Software
Portfolio
Verify
Product family
Data360
Product
Data360 Analyze
Version
3.14
Language
English
Product name
Data360 Analyze
Title
Data360 Analyze Desktop Installation
Copyright
2024
First publish date
2016
Last updated
2024-10-15
Published on
2024-10-15T12:39:25.288245

Advanced users can use the following information to troubleshoot installation errors.

For additional support, Contact us. Please include any log files that you have with your support request.

install4j error logging

  • If there is an error during installation, an error log is created, and a message informs you where the log is located.
  • You can use the following command to force the installer to print exceptions to stderr for debugging: -Dinstall4j.debug=true

install4j installation log

  • The installation log is located at: <Data360 Analyze installation directory>/.install4j/installation.log
  • For uninstallation, or if the installation does not complete, you can pass the following command to the installer or uninstaller to retain the installation log in the temp directory: -Dinstall4j.keepLog=true The file in the temp directory is prefixed i4j_log.
  • You can use the following command if you want the installer to also log to stderr: -Dinstall4j.logToStderr=true
  • We should note that occasionally when the installation process fails, logs may not be located in the usual <installDir>/.install4j/ location, rather you will find a file named "i4j_log_Data360Analyze<versionNumber>.log" in the following locations:
    • On Linux: /tmp
    • On Windows: in the Windows TEMP directory