We support interoperability with a set of third-party products. When the third-party products are newly released or are moved from mainstream to extended support or end-of-life, you will likely need to upgrade the Automate and/or the third-party product in order to retain Full Support for your Automate product.
Automate Studio System Requirements:
- 20.3 and later
- 20.2
- 20.1
- 20.0
- 12.x
- 11.x
These include the third-party product versions we support with each version of Studio. The Automate Product Life Cycle Policy describes the benefits of Full Support and of Limited Support (for reference, here are the Microsoft and SAP product life cycle policies).
The Automate support level for a Automate product version is moved from Full Support to Limited Support when it works with:
- A Microsoft product version for which Microsoft has ended mainstream support, and/or:
- An SAP product version for which SAP has ended extended support. Please see the table below.
- Any other third-party product version (such as Google Chrome) reaches the end of its support period or is end-of-life.
Microsoft product version
| In mainstream support | Full support for Automate product version |
| In extended support or is end-of-life | Limited support for Automate product version |
SAP product version
| In mainstream or extended support | Full support for Automate product version |
| Is end-of-life | Limited support for Automate product version |
A Automate product version can transition from Full Support to Limited Support for two reasons: the Automate Product Lifecycle Policy may apply, or the support offered for a third-party product used with Studio may change (per the table above). Here are several examples, using specific Automate product versions:
Microsoft Product Example
The Automate Studio 12.0 desktop product with Microsoft Excel 2010 is in limited support because Microsoft ended mainstream support for Microsoft Excel 2010 on November 13, 2015. To continue receiving Full Support of Studio with Connect, you may upgrade to Excel 2016 or later. Please see the Automate Studio system requirements to determine if your version of a Microsoft product is supported.
SAP Product Example
The Automate Studio 12.0 desktop products with SAP GUI 740 is in limited support because SAP ended extended support for SAP GUI 740 on June 30, 2018. To continue receiving Full Support of Studio with Connect, you may upgrade your SAP GUI to a version supported by your version of Studio. See the Studio System Requirements to determine if your version of the SAP GUI is supported.
Automate does not provide customer support for any new third-party product like Microsoft Windows, Windows Server, SQL server products, Office or SAP product releases that are in our system requirements with the older supported versions of User Governance, Foundation, Evolve, Studio Manager or Studio. Customers using User Governance and Foundation will have to purchase and migrate to Studio Manager or Evolve in order to receive compatibility for such newer Microsoft products since there will be no newer versions of User Governance and Foundation developed by Automate.
Studio
Studio is used with the following third-party products:
- Microsoft Windows operating system
- Microsoft .NET Framework
- Microsoft Excel
- Microsoft Internet Explorer
- SAP GUI
Automate Studio system requirements include the third-party product versions we support with each version of Studio. The Automate Product Life Cycle Policy describes the benefits of Full Support and of Limited Support. For your reference, here are the Microsoft and SAP product life cycle policies.
Foundation
Foundation is used with the following third-party products:
- Microsoft Windows operating system
- Microsoft .NET Framework
- Microsoft Excel
- Microsoft Internet Information Services (IIS)
- Microsoft SharePoint
- Microsoft SQL
- Browsers
- Microsoft Internet Explorer or Edge
- Mozilla Firefox
- Google Chrome
- SAP GUI
Foundation system requirements for the 12.1 , 12.0, and 11.x versions include the third-party product versions we support with each version of Foundation. The Automate Product Life Cycle Policy describes the benefits of Full Support and of Limited Support. For your reference, here are the Microsoft and SAP product life cycle policies.
Evolve and Studio Manager
Evolve and Studio manager are used with the following third-party products:
- Microsoft Windows operating system
- Microsoft .NET Framework
- Microsoft Excel
- Microsoft Internet Information Services (IIS)
- Microsoft SQL
- Browsers
- Microsoft Internet Explorer or Edge
- Mozilla Firefox
- Google Chrome
- SAP GUI
- 20.3 and later
- 20.2
- 20.1
- 20.0
These versions include the third-party product versions we support with each version of Evolve.
Automate Studio Manager System Requirements
- 20.3 and later
- 20.2
- 20.1
- 20.0
These versions include the third-party product versions we support with each version of Studio Manager. The Automate Product Life Cycle Policy describes the benefits of Full Support and of Limited Support. For your reference, here are the Microsoft and SAP product life cycle policies.
Summary
As a best practice, Automate recommends upgrading your Automate product version whenever you move to newer Microsoft and/or SAP product versions. This will enable you to continue receiving Full Support for Automate products. You can refer to Automate products' system requirements to see the Microsoft and SAP products that are supported with your Automate product version.
- Automate Evolve System Requirements
- Automate Studio System Requirements
- Automate Studio Manager System Requirements
- Foundation System Requirements
The Automate Upgrade Guides provide resources and guidance for successful upgrades.