Product Life Cycle
As we release new versions of Precisely software, we decommission older versions from support and maintenance. This product life cycle has three phases:
Full Support starts on the product release date. Customers using products that are fully supported receive customer support for all major and minor releases, and this support covers assistance with debugging scripts, solution development, and programmatic code fixes. In addition, these customers have access to online help and product training, and they may purchase additional product licenses.
All our products which are in full support from the timeline perspective, are contingent on the product lifecycle of the third-party products as well. The support level for a customer using a given product version is moved from Full Support to Limited Support when they are working with:
• A Microsoft product version for which Microsoft has ended mainstream support, and/or
• An SAP product version for which SAP has ended extended support.
• Any other third-party product version (such as Google Chrome) reaches the end of its support period or is end-of-life.
Since we don’t control the support dates of third-party product versions, our product lifecycle dates are subject to change by them, and customers are responsible for assessing their own IT environmental usage of third-party software product versions and determining when such changes will cause these Precisely products to change their support status as it applies to them. We always recommend customers plan to upgrade to a fully supported product version or consider migrating to Automate Evolve or Automate Studio Manager if the customer is running on Foundation, Central, or User Governance.
Please review our Third-Party Products Support policy for more information.
Limited Support takes effect when Full Support concludes. Customers using a product with limited support receive assistance with debugging scripts and with solution development and may access online help and product training. They do not receive assistance with programmatic code fixes. If customers using a product with limited support require a programmatic code fix, they can upgrade the product (when a newer version of the product has been released).
Extended Limited Support applies only to Automate Foundation Server-based products. Customers receive continued limited support but with an annual cost increase. The maintenance rates assume that the product version that the customer is asking for product support is in full or limited support. If the customer is using a product version that is in extended limited support, then for perpetual licenses, the maintenance cost increase for the first year is 40% more than the limited support period maintenance cost. For the second year, the maintenance cost increase is 55% more than the limited support period maintenance cost. And for the third year, the maintenance cost increase is 75% more than the limited support period maintenance cost. Customers who upgrade their product version or migrate to another product can avoid this maintenance cost increase.
For Subscription licenses, the multi-year subscription contracts rates assume that the product version that the customer is asking for product support is in regular or limited support. If the customer is using a product version that is in extended limited support, then the increased rates are applicable from the next renewal cycle. For Example: Consider a product is going into extended limited support on May 30, 2023 and a customer has its annual subscription renewal date as March 31, 2023. Then for the year 2023, they do not need to pay any additional rates for the product that will go into extended limited support only 2 months after they renew. But for the next year i.e. March 31, 2024 if they do not upgrade to the product which is in full or limited support then they will have to pay 40% more than the limited support period subscription cost. For the second year, the cost increase is 55% more than the limited support period subscription cost. And for the third year, the cost increase is 75% more than the limited support period subscription cost. Customers who upgrade their product version or migrate to another product can avoid this extended limited support cost increase to their subscription plan.
For Foundation, Customers receive continued limited support, but with an annual cost increase. The cost increase for the first year is 40% more than the limited support period maintenance cost. For the second year, the cost increase is 55% more than the limited support period maintenance cost. And for the third year, the cost increase is 75% more than the limited support period maintenance cost. Customers who upgrade their product version or migrate to another product can avoid this maintenance cost increase.
End of Life takes effect when Extended Limited Support concludes. For end-of-life products, product support is discontinued, additional product licenses cannot be purchased, and Precisely reserves the right to discontinue online help and product training.
Products and Product Versions: Life Cycle Policies Studio with Connect
Precisely Automate Studio with Connect is being superseded by our next-generation product: Precisely Automate Studio with Studio Administrator. Existing users must migrate by September 1, 2025, with no loss of functionality.
Here are the related details:
For support information related to third-party products used with Studio, please see Third-Party Products Support.
More information is available in The Software Maintenance Handbook.
In addition to the sections below, please refer to the Studio-specific and Foundation-specific Product Availability Matrix.