Troubleshooting with log files - assure_mimix - Latest

Assure Unified Interface Guide
Product type
Software
Portfolio
Integrate
Product family
Assure
Product
Assure MIMIX™ Software for AIX
Version
Latest
Language
English
Product name
Assure Unified Interface
Title
Assure Unified Interface Guide
Copyright
2021
First publish date
2010
Last updated
2024-02-09
Published on
2024-02-09T05:11:34.582000

By default, the Assure UI portal and portal applications create error and information log files on your server node in the location indicated in Table 13. Typically, these log files are the first place to look when troubleshooting a problem with the server.

Log files are set to wrap at 10 MB.

Table 13.Location of log files on each server platform

Assure UI ServerPlatform

Log File Location

IBM i 

 
/visionsolutions/http/vsisvr/httpsvr/logs

Use the WRKLNK command to access the logs in this IFS directory on this platform. Then use option 5 next to a log file to view it.

Windows

 
C:\Program Files\VisionSolutions\http\vsisvr\httpsvr\logs

or

C:\Program Files (x86)\VisionSolutions\http\vsisvr\httpsvr\logs

 

To view the error and information log files, do the following:

  1. Access the logs in the location for the platform and node on which the Assure UI server is installed.

  2. Check the indicated logs for the portal and your portal applications.

Table 14 shows the order in which to check logs for the portal.

Table 15 shows the logs for supported portal applications.

Table 14. Assure UI portal log files

Log Files, listed in order to check

  1. Vision.log

  1. Jetspeed.log

  1. catalina.yyyy-mm-dd.log  (time changes within the log name)

  1. Logs associated with starting and ending the Assure UI server (strvsisvr and endvsisvr commands).

    IBM i platform

   For level 2.0.07.00 or higher:

   - VSISVR_STDOUT.LOG

   - VSISVR_STDERR.LOG

   For earlier levels:

   - SBMSTARTSTDERR.txt

   - SBMSTARTSTDOUT.txt

   - ENDVSISVRSTDERR.txt

   - ENDVSISVRSTDERR.txt

Windows platforms

For level 2.0.07.00 or higher:

- vsisvr_stdout.log

- vsisvr_stderr.log

For earlier levels: not available

 

Table 15. Log files for portal applications

Log Files

Comments

MIMIX

 

mimix-pa.log

mimix-sa.log

For general errors and exceptions from the MIMIX portal application and its supporting services.

mimix-queue.log

For diagnosing status problems. Contains errors that occur while processing data received from the MIMIX product.

iOptimize

ioptimize-pa.log

ioptmize-sa.log

For general errors and exceptions from the iOptimize portal application and its supporting services.