Install log files: An install log file is created each time the wizard is run. The log is placed on the PC where the installation wizard was run and is not automatically deleted. The log can be found on the PC at:
C:\SECOPS_InstallL_Log.txt
The name of the install log file is not based on the name of the product installation library.
If you encounter problems while using the installation wizard and are unable to resolve the problem and need assistance, contact Support.
Installation failure - new/upgraded installation: If your new or upgraded installation fails or is canceled before completion, you may be able to determine what caused the failure and take the appropriate steps to fix the problem.
The system job information is displayed in the status pane. You can copy and paste job information from the installation wizard status pane to the native user interface command line. To assist you in resolving the problem, use the Work with Job (WRKJOB) command to view the system job log as follows:
WRKJOB JOB(job_number/userid/job_name)
After you have corrected the reason for the failure, click the Retry button from the Installing Panel. If you are unable to determine or correct the cause of the failure, contact Support.
Important! If you were unable to successfully upgrade, do not attempt to start your Assure Security installation. This could lead to an issue with your Assure Security configuration. A Precisely support representative will assist you with the restoration process.